Google Fi

I don’t know what to make of Google Fi. It works great at home, seamlessly transitioning between LTE and Wi-Fi when necessary. The signal is clear. I’ve never had any dropped calls. In fact, it’s worked fine along the coastal northwest from Vancouver to Portland, as well as in the SF Bay Area.

But when I went to Singapore and Taiwan, it didn’t work at all, even though both places are supported.

On this trip, it found a signal right away when I landed in Amsterdam. In Nice, it picked up a signal and kept it the whole week, in both France and Italy. No problem except in Monaco, but Google Fi isn’t supported there anyway.

When I drove to Switzerland, it connected me in Geneva and mostly kept the connection until I got to about Gstaad, then lost it for good. When I crossed into Germany, it welcomed me to Germany, then immediately welcomed me to France (!). When I passed back into Switzerland, it welcomed me to Switzerland and connected me, and I stayed connected all the way back to the train station, even standing in the same spot where I had been unable to get a connection 30 minutes earlier. Then I walked down to the platform and lost the connection. I haven’t had it since.

I’ve tried rebooting the phone. I’ve tried turning airplane mode on and then off. I’ve tried turning cell data and roaming off and then on. I’ve tried selecting each of the three Swiss carriers individually. Nothing works.

Ah, but then the train passed into Liechtenstein. I immediately got a text message that had been queued up when I was back in Zurich. Google Fi welcomed me to Liechtenstein and told me I was offline.

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“Service outside the US” and “Calls to non-US numbers” are deselected. But the SMS worked, if only briefly.

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But then I got to Austria and everything worked again. Two hours in Austria with no problems, then back into Liechtenstein with a spotty connection, then into Switzerland and it all goes away again.

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I would like to have speaks with the Google people. I certainly hope they’ll be improving the service over time.